Shipping

What are your shipping options?

We ship with Ninja, Pos laju & DHL.

Do you offer expedited shipping?

We do not currently provide expedited shipping; however, if you need to check on the status of your order, please email us at info@mismis.com. my

How long will it take for my order to arrive?

Within one business day after receiving your order, it will be processed. Then, after it's out the door, we'll mail it and send you the tracking number. Once you receive your tracking number, give it 24 hours to update, and Mismis will be on its way to your home the next day!

Do you ship worldwide?

Yes, of course! We ship worldwide. If you have any issue on to add your address, feel free to contact our team at info@mismis.com.my.

Orders

100% Make it Smile Guarantee - Refund Policy

If you don't absolutely 100% in love with Mismis®, we'll refund your first order. Within 3 months after the order date, you are eligible for a refund.

Is it possible to change or cancel my order after it has been placed?

Of course! However, we only have a limited amount of time to edit or cancel your order. Send an email to info@mismis.com.my and we'll try our best to help you out.

What is the best way to track my package?

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number. Once you obtain the tracking number, let it 24 hours to update, and then you may trace your order's progress to you.

Mayday Mayday! My package is missing!

If your delivery has been marked as delivered but isn't on your doorstep, please contact us at info@mismis.com.my and we'll assist you in finding it!

Can I get some samples?

We are unable to send out any samples at this time! However, feel free to order your first family pack & give us a shot! We'll refund your first case in full if you don't like it.

I'd like to place a custom order for the box.

Yes, you can.

Products

What kind of cocoa that you use for the oral care?
Is this oral care is halal or kosher?

Yes, Mismis is certified  Halal, however we have  Kosher.

Why is this expensive than "regular' toothpaste?

Because of the ingredients we use, Mismis is unlike any other toothpaste on the market. Mismis uses high quality food grade products and botanical ingredients, which set it apart from traditional toothpaste. Our main ingredient is unique because of three years of research with the Malaysian Cocoa Board to discover natural antibacterial properties and to remineralize your teeth. As low as RM7 or USD1.80, you can try one of our range of toothpaste.

Is it animal cruelty free?

Absolutely! We don't have the heart to be cruel to any animals.

Do you have other ingredients that beneficial too for my oral cavity?

Of course! We use clove, olive oil, sodium bicarbonate, and other wonderful ingredients that are good for your teeth! We even use a coconut-derived ingredient in our bubbles!

Do you have for kids toothpaste as well?

Without a doubt! We have two best-sellers: Just for Kids Natural Toothpaste and Natural Toothpaste for Kids. There are two flavours available: bubblegummy and chocalata. What do you think? It's fine if accidentally swallowed, but make sure your kids don't spread it on their bread; that's a no-no!

Do Mismis has SLS/ SLES, Paraben or Flouride?

Absolutely not. Our products are made up of 99.9% natural ingredients.

Why Mismis does not contain fluoride, I thought it is important?

We understand, but we are not opposed to it; however, as an alternative, we offer natural ingredients with properties similar to fluoride. The most important thing is that every adult and child must visit the dentist at least once every six months, and during that time, the dentist will always recommend that you use fluoride on your teeth.

Which type is suitable for my sensitive teeth?

Our pick is the Cocoa Mint Natural Toothpaste. However, if you are experiencing pain or have bloated gums, you should still see your dentist. Any toothpaste on the market will only help to relieve pain, not heal it. A visit to the dentist on a regular basis is advised!

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